The ordeal of rescheduling canceled flights. It seems that currently there is no way to chat with a human (someone from Air NZ customer service team) via webchat. Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query. Air New Zealand Official Facebook). Most large airlines have teams of social media specialists, and in our experience, theres no faster or easier way to get an issue solved. Karachi City Office Find the cheapest possible airfares to New Zealand. With that in mind, weve found that some times are certainly better than others to call customer support: To decrease on-hold times, try to call Air New Zealand at off-peak times during the middle of the week (Tuesday to Thursday). The airline has been a member of the Tel: +64 9 379 3209 / 0800 808 909 (Reservation freephone) Fax: +64 9 379 0097 Email: nz_reservations@singaporeair.com.sg . You can call back and speak to another agent (she may have more experience or training) or ask to talk with a supervisor. I graduated from Temasek Poly - School of Design . 1, Nan-Jing E. Road, TaipeiMap, +88-62-2100-8800Email Taiwan office: williamchen.tpe@worldwidegsa.com, C/O Fly UsUnit 4, X2 Hatton CrossEastern Perimeter RoadLondon Heathrow AirportTW6 2GE, +44-208-189-9259Email UK office: NZCARGO.UK@FLYUS.AERO, Sign Up here to receive our NZ operational updates, Email general cargo enquiries: CSBookings@airnz.co.nz, Email Sydney office: freightcustomerservice@qantas.com.au, Email Melbourne office: auscgo@airnz.co.nz, Email Brisbane office: auscgo@airnz.co.nz, Email Adelaide office: auscgo@airnz.co.nz, Email Gold Coast office: auscgo@airnz.co.nz, Email Tonga office: nzcargo@freightcentre.to, Email Samoa office: csbookings@airnz.co.nz, Email San Francisco office: cargobookingssfo@airnz.com, Email Atlanta office: airnz@atc-aviationusa.com, Email Houston office: airnz@atc-aviationusa.com, Email Dallas Ft Worth office: airnz@atc-aviationusa.com, Email Hawaii office: cargobookingslax@airnz.com, Email Miami office: bookings@oneskyair.com, Bookings & Sales: nz.bookings@expaircargo.com, Bookings & Sales:nz.bookings@expaircargo.com, Email Hong Kong office: hkgcargo@airnz.co.nz, Email Shanghai office: pvgcargo@airnz.co.nz, Email Taiwan office: williamchen.tpe@worldwidegsa.com, Airport Services Rd, Avarua District, Rarotonga. Additional phone numbers. Mangere, Ray Emery Drive. Office Hours *All prices are quoted in Singapore Dollars (S$). All other days: 10:00 am to 4:00 pm Olgivie Crescent A: To contact Air NZ in Norfolk Island, call the phone number 6723-22 195. Late hours on weekends can increase the chance for your call to be answered promptly. So heres our advice: before you start calling the helpline, try to get a quick fix by contacting them via social media channels. Please note thatit may take up to 90 days for the ombudsman to resolve your complaint. Mack Air (Pvt) Ltd Auckland Airport Baggage Services - Menzies And there's plenty of more ways he can help. Lets start with the basics depending on the nature of your inquiry, you can call Air NZ using the following telephone numbers: Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. To file a complaint you should contact the Air New Zealand Customer Relations department by filling out the online form (choose the "Make a Complaint" option). Star Alliance flights. Freephone (calling within New Zealand): 0800 737 000 Tel: +64 (0)9 357 3000Calling from overseas. . APG Lebanon Basically, the earlier in the day you call, the less youll have to wait. the airline usually puts more resources into customer service. A: To book a flight call the Air New Zealand main (worldwide) call center: +64 9 357 3000. If added online, the first bag charges are $30 for domestic flights within New Zealand, $55 for select flights to/from Australia and the Pacific, and $90 for all other long-haul flights. Air New Zealand Changi Airport Office. A: To contact Air NZ in the United Kingdom, call phone number 0800 028 4149. Similar to live chat are the social media messaging systems such as Twitter DM and Facebook Messenger. Airlineshubs Air New Zealand Air New Zealand Singapore office, Official website:https://www.airnewzealand.com/, Online Check-in: https://www.airnewzealand.com/online-check-in, Flight Status, Check Here:https://www.airnewzealand.com/arrivals-and-departures, Singapore Changi AirportAirport Blvd., Singapore, Tel: +64 9-357 3000Fax:Email: resasia@airnz.co.nz, Working hoursMonday to Sunday and 24 Hours in a Day, Private Bag 92007,Auckland International Airport,Auckland,Toll-free number: 0800 224 872Phone: 09 306 5444Fax: 09 256 3825Email:baggageservices.akl@airnz.co.nz, PO Box 92007, AucklandPhone: 09 256 3801 Fax: 09 256 3050Email:baggageservices.akd@airnz.co.nz, Phone: 03 572 9899, select option 3 for the airportFax: 03 572 8052Email:baggageservices.bhe@airnz.co.nz, PO Box 14005, ChristchurchPhone: 03 374 7104 International & DomesticEmail:baggageservices.chc@airnz.co.nz, PO Box 5548, Dunedin,Phone: 03 488 5821Fax: 03 488 5823Email:baggageservices.dud@airnz.co.nz, PO Box 407, GisbornePhone: 06 867 1608Fax: 06 868 9150Email:baggageservices.gis@airnz.co.nz, PO Box 3048,Airport Road RD2,HamiltonPhone: (07) 857 1026 press 3 then 0Fax: (07) 857 1031Email:baggageservices.hlz@airnz.co.nz, Phone: 03 755 8123Email:baggageservices.hkk@airnz.co.nz, PO Box 1409, InvercargillPhone: 03 218 9070Fax: 03 214 3064Email:baggageservices.ivc@airnz.co.nz, 218 Wiroa Road, Kerikeri AirportPhone: 027 240 8737Email:baggageservices.kke@airnz.co.nz, c/o Hawkes Bay Airport, Main North RoadWestshore, NapierPhone: 06 835 1130Fax: 06 835 4803Email:baggageservices.npe@airnz.co.nz, Private Bag 32, NelsonOffice hours: 7:00am 10:00pmPhone: 03 546 8283Fax: 03 547 8738Email:baggageservices.nsn@airnz.co.nz, Phone: 06 755 2250Fax: 06 755 2251Email:baggageservices.npl@airnz.co.nz, PO Box 1643, Palmerston North,Phone: 06 351 1105Fax: 06 357 2872Email:baggageservices.pmr@airnz.co.nz, PO Box 2315, QueenstownPhone: 03 442 2670Fax: 03 441 4873Email:baggageservices.zqn@airnz.co.nz, c/o Air NZ Holiday Store, 1267 Tutanekai StRotorua 3010Email:baggageservices.rot@airnz.co.nz, Phone/Fax: 07 378 5428Fax: 07 378 2668Email:baggageservices.tuo@airnz.co.nz, Air Nelson: 07 575 3666Eagle Air: 07 575 3666Fax: 07 575 7597Email:baggageservices.trg@airnz.co.nz, Phone: 03 688 2500Email:baggageservices.tiu@airnz.co.nz, PO Box 21004, WellingtonPhone: 04 388 0400 International & DomesticEmail:baggageservices.wlg@airnz.co.nz, Phone: 09 436 0535Fax: 09 436 9010Email:baggageservices.wre@airnz.co.nz, Baggage lost and found: https://www.airnewzealand.com/mishandled-baggage. Every day - 24hrs +64 9-357 3000. Singapore. recommending complete pricing freedom from January 1, 2026. Airport Office In this article, our experts have compiled the best ways (and important tips) to get in touch with Air NZ staff for quick assistance and troubleshooting. Tel: +64 9 256 6630 Tel: +64 9 275 0449 Tel: 1800 00 55 63. As an Airpoints member you'll earn Airpoints Dollars on all Airnewzealand.com.sg traffic volume is 318 unique daily visitors and their 1,144 pageviews. Visitors to site will no longer be required to show proof of vaccination or a negative test when entering an AirNewZealand Cargo site. However, an easier way to cancel a booking and request a refund is to use the airnewzealand.co.nz website and log in to the Manage Booking section. Visa Fees, once charged, are not refundable. If you have trouble hearing we can provide TTY assistance - Call 18001 0800 028 4149. An excellent place to relax". Pakistan (AirNewZealand reference numbers end in "H".). Singapore Airlines. Deaf or hearing impaired? 808 909 (Reservation freephone). For Airpoints information, please see: Travel benefits with Singapore Airlines. 18 countries including Singapore. Tuesday, Thursday and Saturday: 9:30 am to 5:00 pm PO Box 53096. Singapore Airlines offers scheduled flights between Auckland and It will help if you are comfortable with that language, but generally, the hotline staff also should speak English. Flights to Asia Pacific. Note: . Oscar is a fictional figure a personified chatbot that only offers automatic answers to simple questions (learn more about Oscar). New Zealand Freight. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though it will make sure you will reach a companys department adequated to your issue. Baggage. Contact Us - International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com), International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com). Singapore. 9th Floor, Emerald Tower welcome to join. Beirut, Lebanon New Zealand. International customer service can handle your booking just the same as the main call center. Our airline is not only world-renowned for providing outstanding passenger journeys. Experienced customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone) for 24/7 hotlines or just right as the call center opens. It is recommended that you contact your local port for restrictions guidelines Contact Us - International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com) or review current restrictions International Cargo | AirNewZealand - Cargo (airnewzealandcargo.com). Osaka Office . Liberty Square N4 Air New Zealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740 New Zealand Phone: +64 9 357 3000 Email: Airpoints. Singapore . Airpoints is Air New Zealand's loyalty programme, and anyone in the world is 17/ 20. Opening Hours: special travel requests (dietary meals, accessibility, unaccompanied minors, etc. Official complaints can be also sent by mail to this postal address: Air New Zealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740 . Copyright 2010 2023 Tiket2. Office No. If you need help with a reservation made not through the Air New Zealand website/app but with a third-party such as OTA, travel agent, etc try contacting their sales office for quick assistance. international airlines offers scheduled commercial flights between New Zealand and Managere. To file a complaint you should contact the Air New Zealand Customer Relations department by filling out the online form (choose the Make a Complaint option). Tbilisi, Georgia You should receive a response within a few working days. Tel read more, Thai Airways Karachi Office Auckland 1001. Check our schedules to see where we can take you. No 6, Jiangtai Road You can opt out anytime. Singapore Airlines (SQ) is the flag carrier of Singapore and one of the major Moreover, some local branches and ticketing offices around the world allow their customers to contact them via e-mail: For urgent enquiries Air New Zealand recommends sending an email using this online form. A: To contact Air NZ in Fiji, call 679-672 2955 (Nadi) or 679-331 3100 (Suva). Discover the Fiji Islands and the South Pacific with Fiji Airways flights, a Oneworld member and a global leading 4-Star Skytrax awarded airline. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. 901 Travelers report that the Air New Zealand helpline in Singapore (800 8525 021) has much shorter wait times . Auckland Al-Sawan Bldg. G-19 - Block 5, Clifton Learn how AirNewZealand is reducing avoidable carbon emissions. Air New Zealand Support & Customer Service How To Get Help Quick? However, it is advisable to also consult the website of the . 19/ 20. N62 Ain Al Tineh, 2nd Floor Beijing Representative OfficeTravel Link Marketing Co., Ltd. 20 Airport Boulevard Fortunately for Air New Zealand customers, they can now get support via a dedicated WhatsApp number +64 27 309 5750. 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