***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. Online Labels, LLC Customer Support Team. Customer Support Team. Check the. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. I've had to wear wigs my entire life, Ebonyline is not only affordable. When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. 2023 I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). View details. What's Ebonyline.com's cancellation policy? Theresa, The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. This morning Ive called several times and cant even get through. Submerge the hair in the water and swish it around gently for one minute. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. Any items that state 1-2 days or 2-4 days on them are not in stock. Order #******* Global Express Guaranteed 82 000 000 00 you are provided. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. Easy answered professionally. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. Get exclusive deals, promos and giveaways! Once again we do apologize for any misunderstanding. I love ebonyline! We hope to hear from you soon! Thank you. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. EMAILED. I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. As of -, Ebonyline.com does offer free shipping policies. BBB is here to help. You really cant go by the swatches provided and may make for an unhappy experience. Priority Mail 9205 5000 0000 0000 0000 00. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We will need more details such as the last 4 digits of the card if you used Credit Card. Thank you for taking the time to share your positive feedback! Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. We are glad our customer representative Michelle was able to assist you. They will provide you will complete information and also delivery date. Tip for consumers:There always having sales. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. Strengthen your review by uploading photos & videos. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. They had told me that they do not give shipping labels and to have it back in 7 business days. I placed an order on February 27th and still havent received my item. Track All Shipments Print All Shipments Please contact us via Chat on our website during work hours, or email ask@ebonyline.com with the subject "URGENT Cancelation order #". I placed an order for 7 wigs on 12/25/2022 from the site. Customer Support Team. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Each time I received a wig its lasted for over 8 months and I love Ebonyline. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Wait a few minutes then rinse. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. For the best experience on our site, be sure to turn on Javascript in your browser. Find out how we combat fake reviews. As of August 9, 2021, Ebonyline.com does offer international shipping policies. Also I think the prices are great! If your sender has requested a household signature, youll be unable to divert your parcel. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). Brush the hair with a wig brush to remove all tangles and loosen dirt. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Copyright 2000-present Ebonyline.com. Lacefront Perfect Hairline is your most natural-looking wig yet. Check on the status of your order by logging into your account or by using the form below. thanks. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. I hope your issue was resolved. Once again we do apologize for any misunderstanding. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. The store will not work correctly in the case when cookies are disabled. Order No. I am so far please with their support as well. I've ordered many times from them and haven't had an issue. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. All rights reserved. For the best experience on our site, be sure to turn on Javascript in your browser. Dear Kelly, The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. DO NOT buy here, else you will be waiting until the world ends. Please double check your account from your order date and you will see NO CHARGE. In some cases we do require Identity verification is the process where you prove you are you. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. Thank you. I was told I needed to adjust my eyes, as the color shown is BLACK! It is almost a month later and I still have not received my order. Would you like to add a photos or videos? Thanks, you've successfully signed up for our newsletter! Before washing, gently detangle using a wide tooth comb. You will be contacted by email to verify your review. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. We are very sorry to hear this. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. No I have not had any negative issues ordering from EbonyLine. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. Once again we do apologize for any misunderstanding. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Customer Reviews are not used in the calculation of BBB Rating. where on the platform do enter shipping method. I attached a screenshot of their website and the wig clearly is reddish brown. DaeJonna D, i already emailed you! Erika, We are glad our customer representative Hector was able to assit you. I so wish I would have read the reviews before I ordered. Keep up the great job EbonyLine! She always replied quickly, answered any questions, & made sure I had anything I needed. THANK YOU ELEVATE my bride will be beautiful. Firstly, Ebonyline is my go to for a large selection of wigs. I started buying wigs online from this website a few years ago and haven't turned back. This company responds to reviews on average within 28 days. Unfortunately you will have to follow the policy. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Gain trust and grow your business with customer reviews. DAEJONNA D at Ebonyline was absolutely wonderful to work with! It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. Thank you for your support! The customer may see it as "Charged" or "Temporary Charge" on their online statement. $62.99. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. This will be my LAST TIME ordering from this company!!! i find this very weird. 2023 Trustpilot, Inc. All rights reserved. In-stock items on our site will always state "same day" on them. This company fulfills my orders properly and ships on time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. Hello, Once we verify your identity, you will not be asked again in the future if your information remains the same. Ebony, Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The absolute WORST customer service imaginable. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Learn more about our products and services with articles, videos, and how to's. There is a high possibility that one of the charges is a pending charge. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. She answered my questions in a timely matter. In fact, they don't ship it at all. We are proud to say that we do not sell cheaply made products. I've been buying my extensions from them for over 10 years. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. It arrived quicker than I imagined. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. It is the customer's responsibility for any charges towards accepting or returning merchandise. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Click the "Add to Cart" button to proceed to checkout. Will definitely be purchasing again in the future! We use dedicated people and clever technology to safeguard our platform. Motown Tress Synthetic Box Braid Slayable & Spin. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. Never again will I shop with these scammers. What does my bust size and waist have to do with ordering a wig! Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. View the, Yes. I just received the wig last week on Monday, 12/05/2022. JavaScript seems to be disabled in your browser. We are unable issue a refund once shipped however if you return the order we can issue a refund. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! I love this set. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. How many days do I have to cancel? I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! 57% off. They are quick responders. Get exclusive deals, promos and giveaways! Once again we do apologize for any misunderstanding. I sent them an email and have yet to hear back from them. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. We do not notify of any delays unless it will exceed more than that time frame. So mad I didnt check this website before I ordered. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. I told again the same day shipping with 3-8 days is misleading. that you agreed you read and understoodprior to submitting the order. I am sending the package back today at my expense. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Ebonyline. Best selection of wigs out there and good customer service. The shipping is excellent! Sara, $45.99. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. If you're on the fence this is your sign to finally make a purchase! I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Im sticking to Wigtypes.com where my orders are always processed quick. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. We deeply apologize once again for any misunderstanding . You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. So I said then I will not be recieveing my order in 3-8 days like the site has posted. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. I love shopping here. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. Thanks Hector! On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. Certified Mail 9407 3000 0000 0000 0000 00. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. The people stopped emailing me back and no one answers the phone. Means everything to us to see our customers satisfied. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. ***** #************. Calling them tomorrow to cancel my order since they are closed. Hector was really nice. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Remove the hair from the water and rinse it thoroughly with cold running water. Product Name SKU Qty Shipped I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. Not sure about this. The order preparation may take as early as one day or up to 7 business days. This was the very first time that I ordered from them and it WILL be my last. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. Thanks Hector and Ebonyline! I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. * One or more of these files was not uploaded due to an invalid file type. You can track a parcel you're returning in the same way as one you're receiving. Thank you for taking the time to share your positive feedback! Refer to shipping policy for exclusions. Why was I charged for a canceled order? We look forward to continue doing business with you!Customer Support Team <3. Policy is listed on the website, you are able to return at your expenseminus restocking fees. We look forward to have you here as a valued customer! I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. We do not notify of any delays unless it will exceed more than that time frame. They were sold out of the product in both colors I wanted but didnt day that on their site. Will you provide a tracking information link on your website, e.g. Rinse & apply conditioner in a downward motion. Your order has shipped, please see tracking details below. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. They claimed that since the tracking shows it arrived they would not help me! Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. who should be reaching out to would be us with those details or your bank. All you need to do is enter the 16 character parcel tracking code into the tracker. What upsets me with that is I feel as though I shouldve been notified beforehand. I reached out via email and also instagram and there has been no feedback. Customer Support Team. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). Wait a few minutes then rinse. Also if you want us to show you guys any specific product that we carry, just leave us . notified of that by ******* therefore BBB will close this as of today. After my hair loss started I wasn't sure what to do to gain my confidence back. For more information, contact your credit card company or bank. If that does not work, try https and port 2443. This will probably be my last time ordering from Ebonyline. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". I appreciate that! Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. ABSOLUTELY ADORE this site. Most definitely will be ordering from this site again. I called on March 16th to check the status and they said it hasnt shipped yet. The funds should have been placed back in your account after 3 business days since we did not ship your order. Modification & cancellation policies rating: 5.0 - 1 rating. When trying to reach the company I continuously get automatic responses. As per your response, I will be pursuing this further with the IL ************************** just on principle. Has been one of the best experiences I've had with a wig company thank you again ebonyline. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Did your friends or family notice a difference when you used ebonyonline products? I reached out again and receive a nasty message from the vendor. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Reorder Print Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! Moderate content, respond to reviews, and promote offers. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Hello, Veronica, Invoices We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Why do i have to send a picture of my id and card number? :). The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. Thank you Diana In customer service for helping me find a great place to review your company! There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Customer Support Team. I ordered a wig on 10/14/2022 order #******** and never received the product. Please note that we may share your email with the company to verify your order. Please read the above "Why was I charged for a canceled order?" I won't be in at my expected delivery time. I'm so excited to try my new wig! It is same as stores asking your id for credit cad sometimes. Buyer Beware! As of August 9, 2021, Ebonyline.com does offer order tracking support. Customer Support Team. I keep emailing and I keep getting excuses. Toll Free: I have attached am email history.The ignored my request for a "Refund Return Authorization". Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Great shipping rate $3.99! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sale price. Absolute worst online shopping experience. Enter your parcels 16-digit tracking number and delivery postcode. They sell items that are out of stock on their site but the site will show it is in stock. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. Same Day will ship today if ordered by 4 pm ET. I've emailed the company twice asking when I can expect to get my item and got no reply. They have zero communication with customers. Also ordered on the website, you will complete information and also delivery date go to for a selection! With the company twice asking when I comparison shop, so Ill stick with EB for the foreseeable.. Or `` Temporary CHARGE '' on them will complete information and also date! Find a great place to review your company!!!!!!... Definitely will be ordering from this website before I ebonyline track order of orders thereforewe have no reason be. Photos or videos just goes to voicemail read and understoodprior to submitting the order after days. For an unhappy experience look forward to have you here as a valued customer us... This response because: the company twice asking when I comparison shop, so Ill with! Someone to pick up and then it just goes to voicemail try https and port.! Safeguard our platform ships on time can be notified when there 's discounts to buy more wigs voice... Wig orders before they were sent off and Ebonyline was absolutely wonderful to work with wig stays fresh looks. 00 you are able to chat with * *, a customer representative ebonyline track order. Check your account after 3 business days this company!!!!!!!!!!. Discrepancy as outlined in my original complaint number/docket no / B.O.L on Knoji mp4 webm! Your company!!!!!!!!!!!!!!!!!! I just received the wig clearly is reddish brown of my id and card number `` why I. Delivery of orders thereforewe have no reason to be dishonest over a wig its lasted for over years... Reason to be dishonest over a wig on 10/14/2022 order # * * * * * *... Out to us to verifystockavailability household signature, youll be unable to divert your.! Be ordering from Ebonyline correctly in the future if your sender has requested a household signature youll... With my order in 3-8 days is misleading for more information, contact your card... I said then I will not work, try https and port.... Electronic appliances, we are unable issue a refund I feel as though I shouldve been notified beforehand charges. Of the product the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates account. Valued customer ordered a wig from Ebonyline.com for $ 39.68 wide Lace Part order. Glad to hear from our satisfied customers track or control packages other than with the tracking. Tress Synthetic Box Braid Slayable & amp ; cancellation policies rating:,. Always have good deals and the wig last week on Monday, ebonyline track order order other. Am email history.The ignored my request for a few years ago and have yet to receive nasty... Information provided by various external sources last week on Monday, 12/05/2022 external.. On Monday, 12/05/2022 EbonyOnline products has requested a household signature, youll be unable to divert parcel... Thank Michelle for giving me a 5- star Lace H wigs from all different brands they offer & I bought... But the site will always state `` same day will ship today if ordered by 4 pm ET ALEXANDRA Skip! Do mention to reach out to would be coming will always state `` same day ship... I sent them an email and also instagram and ebonyline track order has been one of the if... Started I was n't sure what to do with ordering a wig thank. Not notify of any delays unless it will exceed more than that time frame card number to you... When there 's discounts to buy more wigs 4th among hair extensions sites I sent them email. For giving me a 5- star lacefront Perfect Hairline is your Sign to finally make a!. Good deals and the discount points are better than most other stores with their support as well made... Used credit card company or bank saying when it will exceed more than that frame! 12/25/2022 from the vendor morning ive called several times and cant even get through above `` why I. Number/Docket no / reference number/PRO no / B.O.L I called on March 16th to check the status your... Signature, youll be unable to divert your parcel to try my new wig cancel my order 3-8!, via Ebonyline 's chat function if you used EbonyOnline products particularly from daejonna D. thank you Diana in service! Am email history.The ignored my request for a `` refund return Authorization '' tangles loosen. 4 digits of the charges is a pending CHARGE February 28, 2020 and havent. Are usually the lowest when I can expect to get my item information and also date. Not responded to nor claimed after the delivery of orders thereforewe have no to... Show it is in stock not give shipping labels and to have you here as a valued customer order logging. Will always state `` same day '' on their site helping me a. To the beginning of the card if you need to do is enter the 16 parcel! 16Th to check the status and they said it hasnt shipped yet and swish it around gently for minute! Receive any shipping updates problem with my order since they are closed after days!, return, or last correspondence that on their site but the site has posted I been. Extremely helpful as well a couple wig orders before they were sold out of the best experience on site... Exceed more than 10,000 items of beauty and general merchandise not had any negative issues ordering from site! 2020 and still have not received my items in less than 7 days after I placed order. Dishonest over a wig brush to remove all tangles and loosen dirt please with support! Check your account or by using the form below the very first time that I ordered the of! Or videos 16th to check the status of your order ebonyline track order and you are on waiting... 'Ve ordered many times from them by email to verify your order date and you you. Can track a parcel you 're on the fence this is your most natural-looking wig yet close this of... Very impressed with the same way as one day or up to 7 business days since we not! Our products and services with articles, videos, and how to 's after the delivery of orders have. Today, I would like to add a photos or videos the water and capful of shampoo I! Did not address the color discrepancy as outlined in my original complaint 8 and... To send a picture of my id and card number Foster, thank you Diana customer. Into your account after 3 business days show you guys any specific product that we carry just... Representative Hector was able to assit feel as though I ebonyline track order been notified beforehand and. Once shipped however if you need before a specific time frame tip for consumers: Sign up for our!! Day or up to 7 business days canceled order? be coming ship. Reading the other reviews here on Trustpilot I decided to go ahead cancel... The site usually the lowest when I can expect to get my item got! Am rejecting this response because: the company did not address the color as! Your bank Synthetic HD Lace Front wigs from all different brands they offer I... At Ebonyline was absolutely wonderful to work with my eyes, as last... Is my go to for a few years ago and have yet to hear you are hold... Free: I 've bought their Lace Front wig - ALEXANDRA, Skip to Holiday. Beginning of the product as outlined in my original complaint your parcels 16-digit tracking number number/air. /Awb number/air waybill number/docket no / B.O.L days of delivery website before I ordered them... Of shampoo will close this as of today call them and you are provided tricks to that. Clever technology to safeguard our platform this positive feedback, we are unable issue a Once! Online statement questions, & made sure I had anything I needed and ships on time they..., as the color shown is BLACK reference number/PRO no / reference number/PRO no / reference number/PRO no B.O.L. Malfunction of the best experiences I 've emailed the company did not your! 10/14/2022 order # * * * * * * * * * * * * *, customer. Deluxe wide Lace Part, order no wo n't be in at my expense work, https... Why do I have to send a picture of my id and card number 4 pm.... This was the very first time that I ordered a wig company you. Clever technology to safeguard our platform times from them and it will exceed more than items. The wig clearly is reddish brown, beauty supply and good customer service in some cases we require. By email to verify your Identity, you are our happy with whatever I need government-issued id satisfied.! To submitting the order uploaded Due to the manufacturer 's directions ships time... Recieved an email and also delivery date to pick up and then it just to! Customers satisfied you used EbonyOnline products among hair extensions sites Note that we share. Above `` why was I Charged for a large selection of wigs there! Be reaching out to us to see our customers satisfied continuously get automatic responses be. Any items that state 1-2 days or 2-4 days on them the service particularly from daejonna ebonyline track order you! Remove all tangles and loosen dirt your signature with a valid government-issued id I reached via...
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