When you contact USCIS for assistance, be prepared to make the most of the opportunity. Notes and supporting documentation from past engagements are also available on the website. Get information on the different application requirements and work options. The premium processing lines toll-free number is 1-866-315-5718. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. The USCIS processes tens of millions of applications and forms every year. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. Also, sign up for Case Status Online to: . How Do I File An Equal Employment Opportunity Complaint? It gives you a simple and personalized way to track your case online. If you want the answer to the question, press 2 as well. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. The best time to dial USCIS is 8:15 am. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. Not all services may be available to callers from all areas. A .gov website belongs to an official government organization in the United States. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. Twitter is considered better for a prompt response. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. How to Enter Receipt Number in USCIS Customer Service Call? USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Qu debo hacer? For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. A .gov website belongs to an official government organization in the United States. Call the USCIS Contact Centertoll-free at 1-800-375-5283. Official websites use .gov How can I make sure I dont miss a return call? Secure .gov websites use HTTPS How can I make sure I get my call returned? They cannot personally take calls from every single person. Free. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. After the wait is over, youll be connected with a tier I officer called the customer service representative. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Call volume is heaviest on Mondays and tends to get lighter throughout the week. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. Official websites use .gov Dont use profanity or offensive language. The USCIS Contact Center has a toll-free phone number open 24 hours a day, seven days a week. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment What are Other Types of USCIS Customer Service? If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Phone Number 800-375-5283 Talk to a HumanPress 1, then 2, then 2, then 2 Useful tools &numbers to call They call you insteadNo waiting on hold. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. The question is - why do you need to call and chat with them so frequently? Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. Severe hazardous weather can cause our offices to close. Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. What USCIS Issues Can and Cant Be Resolved Over the Phone. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. How Do I Know If USCIS Received My Application? USCIS hace dos intentos para comunicarse con los clientes. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. USCIS is limiting live assistance through the USCIS Contact Center to better assist those who require live assistance. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. USCIS does not provide a general facsimile (fax) number. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. The Military HelpLine has a toll-free military helpline exclusively for troops and their families. In case the automated system cant satisfy your queries, itll transfer the call to a live representative. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. When does it make sense to reach out to the USCIS Contact Center? If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. The USCIS service center operates on a two-tier model. How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. The best time to call is early in the week and early in the day. However, the Interactive Voice Response system is open 24/7. So, you might hear different options when you dial in. The offices are small. A .gov website belongs to an official government organization in the United States. Check for any processing time applied to your case. I need a biometrics appointment. Processing times vary from office to office. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . For individuals who cannot attend in person, many events feature call-in lines. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. Share sensitive information only on official, secure websites. Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. Press 2 inquire about the priority cut-off date. Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Biometrics appointments are scheduled automatically. The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. In addition, there is always automated information available through a menu of interactive alternatives. Official websites use .gov Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. E-Verify Login Support: You can reset your E-Verify password or login ID online at https://idp.uscis.gov/forgot-password/user-id. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. Were here to help. Email: E-Verify @uscis.dhs.gov. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. But to get through, you need to navigate the automated voice assistance system. To enquire about the most recent petition youve submitted with the USCIS. Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. Looking for U.S. government information and services? Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Our normal response time for email inquiries is two federal government workdays. Press 8 if you want to receive information as per the freedom of information act. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. Questions about E-Verify? USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. USCIS tiene como objetivo responder a consultas no urgentes dentro de 30 das hbiles. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! El Centro de Contacto de USCIS intentar ms de un nmero de contacto. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. The most recent USCIS contact number is 1-800-375-5283. Receive automatic case status updates by email or text message, . Filing a form online is easier and faster than paper filing. This will only hinder your chances of getting the help you need. Call the USCIS Contact Center. May 19, 2017. Allow time for a Form G-28 change, if one is needed, to catch up to the file. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Broken link? Check the status of your online case/application. Overview Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. Press 4 to locate the nearest USCIS local office or application center. For technical support with the USCIS online account, use this. Each case is unique, and some cases may take longer to adjudicate. A .gov website belongs to an official government organization in the United States. Check the status of multiple cases and inquiries that you may have submitted to USCIS Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. Can't find something? If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. Rescheduling requests for interviews or oaths are sent to field offices as service requests. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. This does not mean that there is a problem with your case. Secure .gov websites use HTTPS E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. Before calling, write down the phone date and time. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. Our normal response time for email inquiries is two federal government workdays. Sign up to receive alerts about future usability testing, please enter your email address below. Youll need to visit the field office in person to do so. The agency offers a toll-free phone number that you need to call to seek assistance. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? It is basically a two-tier model: At each tier, youll come across an official with a different designation. USCIS reutiliza datos biomtricos cuando es apropiado, pero esto depende de la coincidencia de ciertas caractersticas especficas, y esa coincidencia no se puede determinar hasta despus de que se presente la solicitud o peticin. After-hours callers will be given an email address they may use to get help from USCIS. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. A .gov website belongs to an official government organization in the United States. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. Share sensitive information only on official, secure websites. That is why people at USCIS encourage people first to try other methods to get the answers they need. Necesito una cita de servicios biomtricos. This page was not helpful because the content. If you are outside the United States, contact your local embassy or consulate. Call USCIS 1-800-375-5283 Press other numbers for other languages. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. Press 2 to inquire about the latest petition youve filed with the USCIS. You can also access other USCIS services. Secure .gov websites use HTTPS Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. Tambin recibir un correo electrnico o texto Services, USCIS, does a great job guiding. 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Our normal response time for email inquiries is two federal government workdays service requests create an and! Toll free number is 800-375-5283 ( TTY 800-767-1833 ) and our hours of operationare Monday to Friday, 8am 8pm. Cant satisfy your queries, itll transfer uscis customer service chat call to seek assistance, for help and documentation... Una consulta de caso o una solicitud de servicio mediante and version upon submission USCIS. Local office or application Center comunicarse con el Centro de Contacto de USCIS intentar ms un. Time for email inquiries is two federal government workdays Center at 1-800-375-5283 for additional.... August 29, individuals calling the National Customer service number Center to better assist those who require live.! Green Card Immigration request a una organizacin oficial del Gobierno de Estados Unidos is a with. Recent petition youve filed with the USCIS case online does it make sense to reach out to USCIS! 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