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Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. We have helped over 300,000 people with their problems. WebArmada Halogen is the leading technology powered travel security risk management company with swift response capabilities. If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. If you're experiencing any of the following problems with your holiday travel plans, you have every right to complain to Hays Travel: The first step in resolving an issue with Hays Travel, or any other company, is to communicate. services. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Canaries, View Zakat ul Fitr. Where necessary, we will add supplier failure insurance to your booking automatically. scheme. SR1 3HA, Registered Office: A cancellation invoice can be issued upon request should you require one for insurance purposes. If your cover does not meet your requirements, please contact your local Hays Travel branch within 14 days of receiving your insurance confirmation and return all parts of your trip are not listed on it, those parts will not be ATOL A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been You'll have a legal right to a refund if a national lockdown occurs, or government travel advice and rules change. Please read them carefully as they set out our respective rights and obligations. This site is secure and the information will not be used for any other purpose than your refund. Once received, simply print the documentation, as it is required for you to travel. Customers can find out if their holiday is applicable for the offer by looking for the Hays Travel Peace of Mind Guarantee logo. Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. How long will it take for my booking confirmation to come through? "I've been backward and forward between the travel agent and the airline and they're both saying different things. Can I change my hold baggage allowance once I have booked? Specifically, you may decide to pursue a remedy through an alternative dispute resolution, an Ombudsman, or you may have to take Hays Travel to small claims court: When you book a holiday for your family, the last thing you expect is for the travel agent to treat you badly, mislead you or to otherwise make your experience painful. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. Do you agree with Hays Travel's TrustScore? Sharon said: "When I knew I wouldn't be able to get a new passport issued in my maiden name I went into the travel agent and told them and they said it would cost about 55, which I said was fine, I was expecting to pay something. 25. After registration, on arrival at your accommodation, you will be allocated a room. How can I arrange assistance for my flights? If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Booking conditions. If you do not receive an ATOL certificate, then the booking will Your payment obligations will be as agreed between you and us. Our privacy notice is available on our website. We will arrange for you to enter into a contract directly with the airline concerned. You must pay any costs we incur, if the difficulty is your fault. The best way to do that is to contact the company and explain the problem that you are experiencing. not be ATOL protected. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If you've booked a holiday with Hays travel and you're unhappy with the behaviour of the staff, pricing of your holiday package, or another issue you don't have to stay quiet. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. Holiday departures with the firm are due to restart from July 16. 14. If you're due to travel 1. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. services. Our responsibilities are limited to making the booking in accordance with your instructions. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. When we cancelled our trip due to the impossibility of obtaining visas and the interview (except perhaps for a 2 day visit to the other end of the country to secure the interview) Hays Travel failed to negotiate with Titan Travel the full refund and so Titan kept 198 of our money. Can I take liquids on-board the aircraft? Foreign, Commonwealth, and Development Office website. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. protected. To see all content on The Sun, please use the Site Map. Express. 5.2 Charter flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. For information about amendments to your booking, refunds for the booking or the availability of Refund Credit Notes, please speak to the travel company that you have booked with. Portugal, https://www.gov.uk/browse/citizenship/passports. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. In fact, it's just the tip of the iceberg. ", Information on the Air France website states: "The name indicated on your ticket cannot be modified. Typically, airlines and travel agencies will have your payment details on file if youve made a booking, and will process any refund to the method of payment you originally paid with. One Hays Travel customer said: "Hays Travel was fantastic. What if Im unsure about going on my holiday? Hays Travel. "MoneySavingExpert.com will be compiling a full, detailed report of travel firm behaviour, with both the ratings and people's experiences, and sending the findings to the Government's Departmentfor Business, Energy and Industrial Strategy, as well as the Competition and Markets Authority.Martin Lewis, founder of MoneySavingExpert.com, said:"This is a tough time for the travel industry. Building Work If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. We provide safe, convenient and unique travel Please ask us to confirm what protection may apply to your "See below for the full list. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. not be ATOL protected. The required application interviews were simply unavailable. For more information about financial protection and the ATOL We will contact you within four weeks of your departure date to discuss the options*. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. However, it may not be as easy as you may think to get in touch with someone who will actually help you. Your experience matters. With DoNotPay, you can also address other complaints such as: After you select the product that best addresses your issue , all you need to do is key in all the required details, and let DoNotPay handle your complaint. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. We are negotiating with them to try to speed things up for you. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. But Air France said the ticket was digital and you can change the surname, and even change a person on the booking, up to 72 hours before you travel. Please ask us for full details. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Can you claim through your travel insurance? You canfind all the latest entry requirements on the FCDO website link below. If you dont have a Smartphone, you can call theNHS Helplineon119andask for a letterto be posted to you you must do this at least five working days after your second vaccination. 100m to 500m. Try to carry your medication in your hand luggage (airline regulations permitting), with a copy of your prescription. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation. This required information includes your passport details and your contact information. 24. General Fund Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. The contract will be between you and the charter flight provider. Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. "As long as they let us know six weeks before they are due to travel. Until a component has been confirmed by the individual supplier, no contract has been formed. But, with DoNotPay, you can skip to the front of the customer service line so you can resolve your issues and get back to enjoying your holiday. WebRefund Policy. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. "Another said: "I was contacted as soon as my flights were cancelled and kept in the loop at all times. We are a Member of ABTA, membership number J3665. 11.2 When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. 20.2 Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. If you are due a refund and have been sent a verification code - please click here. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. For businesses Categories Blog. ", NEWSLETTER: Sign up for email alerts direct to your inbox, NHS fury as Royal Stoke A&E patient turns up with ear wax, Stop The Carvery! Law and Jurisdiction The ATOL protection does not apply to all holiday and travel Click on the banner to find out more. Booking included Ryanair flights, so I had expected a problem. Voice your opinion today and hear what 888 customers have already said. Some low cost airlines now require boarding cards to be printed before check-in. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Totally hassle-free and very much appreciated. Most travel insurers are unlikely to offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not. 9. Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. 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