of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. When you pay the deposit plus the full airfare, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. In addition, they are quick to resolve any issues that may arise. C. Unique receives compensation and/or additional financial benefit in connection with the placement of insurance and from the sale of the Travel Protection Plan. The charge appeared on my credit card within two days.I cancelled it in early February. There are two ways to contact Sandals customer service via email. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. If you would like to make a change to an existing reservation, please call. Guest's invoice will provide notice of any such change. In most hotels, the minimum check-in age is 18 years and above. The deposit amount will be 175 per person. Our resorts are keen to encourage a healthy environment and we operate an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. Please read the below carefully. Box 147, Dickenson Bay. These guidelines apply only to holders of UK Passports. You must pay any balance due at least 71 days prior to the date of your departure. Sandals Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. Our skilled professional team will reliably collect all the evidence you need to present your case in the small claims court. The resort requires a deposit that ranges from $400 to $1,000, which may be non-refundable after a while. Disputes arising out of, or in connection with your booking, which cannot be amicably settled may be referred to arbitration if you so wish under a special scheme arranged by ABTA Ltd and administered independently. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Scheduled and Charter flight timings and days of operation are subject to change. Reservations that require handicap or other special needs requests. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. the new person accepts the transfer and that person agrees to comply with the Terms; The new person must satisfy all the conditions applicable to the holiday (as specified by us); and. Still, a phone call doesn't leave a paper trail to help you make your case if you need to go to trial. Please note that whilst we try hard to meet the needs of every individual, Beaches Negril, Sandals Regency La Toc, Sandals Grenada and Sandals Ochi are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. Important Notice: The wearing of camouflage and/or military apparel is illegal in Barbados. We will then arrange for you to be refunded any part of the holiday already paid, unless you decide to use that payment towards a different booking. If you are liable to pay cancellation charges under these Terms, we recommend that you check your insurance policy to ascertain if the reason for your cancellation is covered under the terms of your policy. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. Good luck!!!! You must pay any balance due at least 71 days prior to the date of your departure. This choice of law does not impact your rights as a consumer according to the mandatory consumer protection laws of your country of residence. B. B. If a significant proportion of the travel services included in your holiday cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the holiday. Residents of the US and its territories only. 9.5 Only one name change is permitted per reservation. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. You may seek legal redress if you feel that you deserve a full refund or are unhappy with a travel certificate. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Naturally, their customer service representatives follow a playbook that determines the response your get. The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. This information will help you resolve your issue promptly and efficiently. Earn points, be recognized, get a free week and repeat! Wedding Items must be paid no later than60 days before arrival. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending that document out (five days for tickets, such as airline tickets). We will not be liable to pay any compensation if you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday booked with us, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance, but we will, where appropriate and subject to our discretion, try to help if we can. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. Please note that FCDO guidance will not trigger your automatic cancellation right, as detailed above, if your holiday has not been affected in any substantial way. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. If you are refused carriage in these circumstances your holiday contract will terminate immediately. Air transportation is by scheduled service of IATA (International Air Transport Association) member airlines and certain charter carriers. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. The acceptance of the Terms is a condition of purchasing either a package holiday or accommodation only holiday from us. Unique Travel will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Unavoidable and Extraordinary Circumstances. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. How Much Does an Uber Cost from Orlando Airport to Disney World? Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Contact The Vacationeer to learn more about their free Sandals planning services. 6.1 Only one name change is permitted per reservation. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is ++44 207 581 9895. To inquire about an existing reservation, press 3. If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2. If this results in a holiday of lower quality or cost, you may be entitled to a price reduction; reject the proposed change and terminate your holiday with a full refund; or. Once the booking is made, we will supply you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. Hotel prices are generally based on 2 adults sharing a room. In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations (see below). If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. Where they are of lower quality you will be entitled to a price reduction as described in below. Even in circumstances where we are not liable to pay any compensation to you we will, where appropriate and subject to our discretion, provide you with prompt and reasonable assistance. We will confirm the actual price at the time of booking. Special facilities can be requested but may not be guaranteed. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. Sandals Resorts do not accommodate single customers. Occasionally, we have to make major changes to your holiday with us. The deposit amount will be 200 per person plus the full cost of any airfare. 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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. If a Failure substantially affects the performance of the holiday, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your holiday or terminate your booking without paying a termination fee. Well take care of the rest while youre here. All accommodation is based on Run of House or the category stated which may be located in any part of the hotel. Cancel your booking by calling their customer service number. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. If you have already booked, we will let you know about any changes as soon as we can. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. Airfare cannot be sold as a standalone item. You may have to wait a few minutes to speak with a customer service representative. Schenectedy, NY 12303. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the holiday you have booked with us). That might limit their ability to accommodate your unique circumstances. Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. If not doing AI, how much should you allow for food & drink? Your loyalty is rewarded! 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