did you'll get your money? 1. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. The request should only be made during the Shopee Guarantee Period. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Today I received and email stating Shopee needs a copy of my passport. Updated over a week ago. Sorry, we are not able to process your request. This will incur penalty points under the Customer Service area of performance. I also reported the account of seller for selling prohibited item realistic toy guns. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. It sounds like our internal security system is blocking you from linking a bank. For genuine grounds, the seller wishes to refuse the buyers request. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. I import the orders, update tracking, and feed our inventory. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. I know since I was also a victim of it more than a year ago. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Please help with this problem. Apple disclaims any and all liability for the acts, Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. & snap!, without any warnings and recourse, effectively a 1-strike ban. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. WE HAVE SAME PROBLEM HERE. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. See also: How to Process Orders in Shopee? However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. I got ban yesterday. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. He is still selling on Shopee. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Same thing, just banned without any explanation whatsoever. If Payoneer cannot add as US Bank in Paypal , what should i do? Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. (e.g., missing inclusions), You received the wrong product(s). Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. This function is only available once per order. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. dating websites), Automated Fuel Dispensers. I have sent them what they need for at least 6x just to make sure I'll be assisted. I went as far as filing a complaint witht the DTI Philippines. Wait for a few hours up to a few days and make sure to check your e-mail . a few months ago. Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Proof of shipping / delivery / consignment note. Why is a transaction blocked for security reasons. Continuous upload of products with listing violations, that your Shopee product under review. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I can not use the App Store! (e.g., wrong color, size, or product), Your parcel is damaged. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. Its faster way to helps you profit! Worst, I received an email from Shopee suspending my account. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. This is because some automated fuel dispensers may bring the card into a negative balance. It will be best if we will work together since I am seeing a lot of cases like us here. The Centerpoint Bldg. Then click on the Proceed button. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Enter Verification Code sent via SMS, then click Next. Please try again later plz give me any solution thank u. ", MacBook omissions and conduct of any third parties in connection with or related to your use of the site. To start the conversation again, simply Account deletion requests are subject to approval. ", User profile for user: The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Should this be the case, you will not be able to appeal. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. Not to mention, their customer service sucks! My device has been banned too. Everyone has to go through it eventually. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Part of their initial requirement to appeal is to submit 1 valid govt ID. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. ). I hate it I also have money left in there. Like wth? For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. What are the next steps? If the system rejects it, there is no way for them to override it. Now, I will be more cautious in transacting on shopee. They also say it is voucher abuse but they wont explain further. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. grrr, The same thing also happened to me. Read also: Guides To Start Selling Products On Shopee Malaysia. Hope shoppee team whats users to create new account for every order. any proposed solutions on the community forums. Any update on you? Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. Absurd! They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. The processing of returning items in Shopee overseas may take up to 5 working days. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. Visit the USPS Zip Code lookup website and enter your address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. Harassment is any behavior intended to disturb or upset a person or group of people. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Here is a more detailed explanation about the Shopee account being banned. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. What happened to your account now? Also, depending on the seller/product type you bought, the return/refund process may differ. i got banned today. My platinum tiered account also suffered the same fate. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). I tried contacting them 4 times the latest one was a while ago. I have also remaining money in shopeepay. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Hello I'm a buyer in Shopee. How to pay Spay? This will surely increase the credibility of your complaint. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. Once you have done, click the Submit button. Otherwise, the request will be denied. Sir please my account thik kor do sir please. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. Hello. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. How long will it take for Shopee to refund? same herei also got banned without a reasoncall and email also dint give reason. I cant even withdraw my remaining balance in shopee pay. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. Threats include any threat of suicide, violence, or harm to another. pubs, nightclubs), Dating/Escort Services (i.e. Please remember that account deletion is permanent and irreversible. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch.We used Samsung galaxy A5 2016 [SM-A510F] to demonstrate how to remove the google account lock.Note: DO THIS ON YOUR OWN RISK.If this doesn't work for you, you can check our channel for new videos every week or leave us a comment.---------------------------------------------------------------Did you find it helpful? Always get flagged for security reasons for us. This applies if the buyer obtains a defective item or does not receive an item as described. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. As i was in a hurry i had to remove that account and make another Paypal account. Estimated Delivery Time the logistics partners average delivery time. hi alex, i am currently in the process of setting up the tenant. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. Thank you. ask a new question. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. Your billing address format has to be exact. Please try again later, Re: Sorry, we are not able to process your request. passport, NRIC, student ID, work ID). Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Starting from the ShopeePay balance, transaction list, account age, etc. A simple fix is to prefix the name with a title e.g. Then click the " Return . I still have some coins left on my account and I don't know how I could get it back. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Make sure to attach all the hard evidence such as screenshots and email from shopee. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. "Mr" or change the offending word and the order goes through fine. Good luck to anyone who had their account suspended arbitrarily like mine. Great injustice here. Will wait for their reply. Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. If the system rejects it, there is no way for them to override it. Voucher abuse? They refuse to tell me how much i have to pay because of security reasons. Ugh . Refunds. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Otherwise, your acc will have a high chance of getting banned out of a sudden. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. Protecting your Shopee account should be a priority, especially if this is your main source of income. Hi, The solution is simple, albeit with a subtle hint of racism. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. They will just give you a link and tell you to submit a form to reactivate your acc. Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. I had the same case with you. Share your photos and videos with others to prove the truth of your words. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. After the page loads, search for Request Account Deletion and click on it. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. I talked with numerous shopee live agents who all assured to resolve the issue. Well good-ridden of Shopee then. A copy of business license / SSM registration (if applicable). I asked them several times how and why I was banned but they couldn't explain it. They cant even provide you with proof of your violations. Seller sent me a defective item. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. So frustrating. provided; every potential issue may involve several factors not detailed in the conversations A simple fix is to prefix the name with a title e.g. Its a very stupid discussion. You can "appeal" but they won't even unsuspend my account. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. Apple has tightened up the online sales stores. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. Hi may I ask have solved the problem? Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. Personal experience. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. It really really sucks! I am requesting shopee to release my funds on my account as soon as possible. Cut your Businesss cost, and Boost your Efficiency at the same time. Pro, They refused to explain which vouchers were misused and how. By browsing this website, you consent to the use of cookies. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. I recommend allowing 24 hours to pass before trying again. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? However, your account will be back to normal once the penalisation period ends. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. only. All postings and use of the content on this site are subject to the. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Please someone make this transfer as I asked in Message us option. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. Always get flagged for security reasons for us. They also banned me without providing any proof of my violations. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Very same situation here! ComplaintsBoard.com is a leading complaint resolution website on the Internet. How to Create Shopee Seller Account: Start Earning! A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. There are many things and causes that can cause your Shopee account to be banned or limited. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. Your billing address format has to be exact. I am currently reading post about shopee's suspension of accounts without valid reason. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Unfortunately they won't unban you. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. From the replies, grammar, and robotic macros. Please help me with it. This content may be old or outdated. I still can't believe that they will ban my 4yr old account just like that. Our account is useless, so why would they stop us from deleting it? Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Report to CS totally cannot help. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. Apple may provide or recommend responses as a possible solution based on the information I thought of raising it to the DTI. I returned the item (with proof). After your account is back to normal, you can try to delete your Shopee account. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. He is still selling on Shopee. Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! Sorry, we are not able to process your request. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Yesterday I've added a bank account to withdraw my funds. There was no warning and anything unusual in the app. Shopee does not conduct thorough review, despite their assurance of it. Proceed on to the " To Receive " button and search for your order. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Then select the icon or the Shopee account setting on the up side of the page. Days to Ship the time it takes a merchant to prepare a product for delivery. I filed a complaint already. CS will just do [censored]. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. I got the same error. Trust it or not, it's up to you. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Shopee sucks, a lot! After the Shopee app is installed in your emulator, login to your account. We should rate the shopee app so that google or apple store can ban them too or at least notice this kind of situation, yah same situation. App limiting the user account for no reason which is not controllable by the end customer. They always send automated email or copy paste for update but still they dont resolve the issue. 1999-2023 PayPal, Inc. All rights reserved. Doa Julia Vargas Ave. cor. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. Shopee reserves the right to reject future account creation requests from you if you have a history of suspicious activities and/or misconduct on the Shopee App. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place.
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